We're a small, independent travel brand — no big warehouse, no call center. That also means we can be honest with you about exactly how returns work here, instead of copy-pasting a policy we can't actually deliver on.
Wrong item, damaged, or defective
If something arrives damaged, wrong, or stops working the way it should, email us a photo or quick video at support@vestotravel.com within:
- 30 days of delivery — Toiletry Organizer, Foldable Return Trip Bag, Tech Organizer Case, 7-Piece Packing System
- 60 days of delivery — Vacuum Travel System (we give the pump a longer window because it's the one part of our catalog with a motor, and we'd rather back it properly)
We'll send a free replacement or a full refund — your choice. In almost every case, you won't need to send anything back; shipping a low-cost item internationally just to inspect it usually costs more than the item itself, so we skip that step and trust you.
Changed your mind?
If the product is fine but it's just not what you expected, we offer an exchange for a different color/size or store credit within 30 days of delivery, as long as the item is unused and in its original packaging. Because we don't run a warehouse, we're not able to offer cash refunds for change-of-mind returns — we'd rather be upfront about that than promise a process we can't run.
To start an exchange, email support@vestotravel.com with your order number and what you'd like instead.
What's not covered
- Normal wear and tear after weeks of use
- Damage from misuse (e.g., forcing the vacuum pump valve, overloading a cube past its seams)
- Items without proof of purchase
How fast is this?
We review every request within 1–2 business days. Replacements ship within the same processing window as a new order; refunds post to your original payment method within 5–10 business days once approved.
We built Vesto Travel because we were tired of overpaying for travel gear that doesn't deliver. If something doesn't work out, tell us — we'd rather fix it than lose your trust.