Refund policy

We're a small, independent travel brand. We don't have a big warehouse or a call center, which means we can be honest with you about exactly how returns work here.

If something arrives damaged, wrong, or stops working the way it should, email us a photo or a short video at support@vestotravel.com within:

We'll send a free replacement or a full refund, your choice. In almost every case you won't need to send anything back. Shipping a low-cost item internationally just to inspect it usually costs more than the item itself, so we skip that step and trust you.

If the product is fine but not what you expected, we offer an exchange for a different color/size or store credit within 30 days of delivery, as long as the item is unused and in its original packaging. Because we don't run a warehouse, we can't offer cash refunds for change-of-mind returns.

To start an exchange, email support@vestotravel.com with your order number and what you'd like instead.

We review every request within 1–2 business days. Replacements ship within the same processing window as a new order. Refunds post to your original payment method within 5–10 business days once approved.